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Return Policy

  • We hope to provide a shopping experience which will meet your requirements and which will not require the return of merchandise. However, we are certainly aware that from time to time a damaged product may find its way into the stock, and, of course, we want to resolve these situations expeditiously and amicably.
  • Following are the policies which apply to the return or the refund of our products:

    • Return or Refund Policy

  • We select only quality products for sale, and we hope by that means to reduce to a minimum the return of defective products.
  • Only defects of manufacture can be returned. For various health-based reasons, most of our products, with the exception of non-functioning vibrators, cannot be returned.
  • The item cannot be returned without the original package and all accessories that were included with it.
  • The item must be returned promptly and received by us within 30 days of shipment.
  • If the returned product would not be available for replacement, we will provide a similar product of equal value. Or a product of a higher value can be bought, credited with the value of the returned item.
  • For refund requests, original shipping and handling charges are not refunded.
  • All refunds will be paid out in the same form in which the payment was originally received.
  • Having said all that, it is our sincere hope that our products will be of the quality and condition which will not require these actions.
  • Our eMail address for such notifications follows:
  • customer_service@myracytoybox.com